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01/07/21
This week KFM marks its fifth birthday. As a start-up KFM went on a steep learning curve but it is now celebrating many achievements in partnership with King’s College Hospital.

Andy Lockwood, Managing Director of KFM, said: “I’m very proud that the KFM Team have made such giant strides over the last three years. We started with a Back to Basics programme in 2018 and now in 2021 we have a lot to be proud of in our financial contribution to King’s and our customer satisfaction ratings. It will only get better!”

Talking about how KFM has changed over the five years since its launch Tara Woodward, Managed Services Performance & Operations Manager, said: “At the start the KFM management team were interims and the organisation didn’t have a well-established governance structure or processes in place. Due to this there was very high staff turnover, which effected the relationships and reputation that KFM had with its customer."

Tara compares this to the current environment: “I’ve seen a positive change in the four years that I have been working for KFM. You can see that KFM and King’s College Hospital are now on a journey together and some strong, trusting relationships have been built which is also reflective in our customer satisfaction Net Promoter Score (NPS) score. I look forward to continuing the KFM journey.”