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In early November the Trust ran an educational event “Promoting Excellence in Interventional Endoscopy”, a hybrid programme delivered face-to-face, followed by a 2-day live stream of endoscopic procedures across the world. The programme runs annually, delivered by leading endoscopy experts from UK, Europe, USA and Japan.

KFM’s Endoscopy Decontamination Service supported the programme and worked with clinical staff and manufacturers to reprocess trial scopes. This was a huge undertaking where each trial flexible endoscope needs to be reprocessed differently, and staff had to obtain bespoke recipes from suppliers, get trained and RFID tag the scopes to ensure all the trial scope connectors match the endoscopy washer disinfectors. It took 17 consecutive days for the KFM Endoscopy Decontamination to prepare for KingsLive.

It involved reprocessing of a large number of trial scopes ready. During the 3-day event, senior members of the Endoscopy Decontamination team worked 11-hour days to ensure the Trust were fully supported. The team reprocessed 130 scopes for the event, alongside the normal daily operations of the service.

The KFM Endoscopy Decontamination team have been highly praised on their commitment in supporting the programme, ensuring endoscopes were ready and available for use throughout the event, whilst being proactive in ensuring set up was done as early as possible.

Prupti Malde, Head of Technical Services, said: “The Endoscopy Decontamination Service team worked tirelessly for over two weeks to support the KingsLive endoscopy educational programme working with clinical staff and manufacturers of flexible endoscopes to ensure trial scopes were available in a timely manner. It was a huge undertaking with considerable amount of scopes to reprocess whilst ensuring the smooth operations of normal day-to-day activity. The programme ran smoothly with no delays or issues in reprocessing of the scopes. I am extremely proud of Sevvel and his team for their commitment, dedication and huge contribution made in supporting such a prestigious educational programme. The contribution of the team exemplifies KFM values and behaviours of Quality, Accountability, Working Together Gets It Done and Positive Energy”.

Hannah Trinick, Territory Manager at Olympus said: “The decon team were extremely helpful during Kings Live this year. No request was too much, even with the frequent changes to the equipment specification and operator schedule. Ubay especially was a huge help, and even helped us pack down the endoscopes at the end of the course.”

Idris Bora, Product Marketing Manager, Pentax Medical, said: “I wanted to express my appreciation with the team at King’s Endoscopy Decontamination Service. They were on hand and very committed in keeping endoscopes ready and available.”

KFM has implemented Robotic Process Automation (RPA) technology to automate tasks and processes which are high volume, repetitive, rules-based, low variance and time-consuming. This enables KFM staff to prioritise high impact work which adds value, has also improved quality and generated significant cost savings.

This award recognises these innovations and was announced at an awards dinner in London last night. In the first seven months of this year KFM has saved £0.5m by automation and RPA.

RPA has become instrumental in improving service delivery at KFM and King’s. For example, it is used by King’s HR to record Covid-19 swab testing results, and alert roster management of mandatory self-isolation periods.

RPA has also added value to KFM supply chain, procurement, HR and finance departments:
  • Saving up to £1000 per day by rejecting supplier invoices where prices exceed the contract
  • Reducing delivery times from 8 to 3 days, and saving on same day delivery costs, by automatically chasing suppliers when goods are not received within the expected timescale.
  • Closing 35,000 + old POs without error
  • Automating the system entry of 12000+ invoices per year which was previously manual
  • Saving over 100 hours per year by automating data extracts
  • Automating the ordering of spare parts
  • Automating the sending of 1200 mandatory training reminder emails per year

Sam Proposch, RPA Lead, Technology & Transformation Team at KFM, said: “I’m delighted we won this award and I’m glad our hard and innovative work is being recognised! We started our RPA journey nearly two years ago with a team of one but quickly realised the potential benefit to our operations and the hospital. We identified, prioritised, and automated processes in an agile way to reap the maximum benefit to improve service delivery.”

Read the KFM RPA Case Study by clicking