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KFM has formed a partnership with the School of Business and Management, Royal Holloway, University of London. This alliance offers a work experience programme allowing students to work on real-world NHS challenges, including those within supply chain, managed services, and the technology and transformation areas.

Students will greatly enhance their employability, their practical and analytical skills through this experience. They will be presented with a variety of challenging business scenarios. They will be urged to gain a thorough grasp of the business area they’ll operate within, to then propose unique and inventive suggestions for improvement, and (if the solution is selected) to collaborate with KFM in fully implementing the business remedy to the original challenge. Seeing their idea realise real tangible benefits for the NHS!

Professor Gloria Agyemang, Head of the School of Business and Management, said: "The new internships at KFM, a wholly owned subsidiary of King's College Hospital NHS Foundation Trust, are a unique opportunity for School of Business and Management students to boost their skills, experience, and future employability. We are pleased to work on an initiative that offers training, the solving of real-life management problems, and the chance for Royal Holloway to contribute to a public service as important as the NHS. Over the next year, we hope to continue to build on this close partnership working with KFM."

KFM recently met with students and academics to discuss the programme, which begins with student selection and recruitment taking place in December. It’s the start of an exciting journey!

In early November the Trust ran an educational event “Promoting Excellence in Interventional Endoscopy”, a hybrid programme delivered face-to-face, followed by a 2-day live stream of endoscopic procedures across the world. The programme runs annually, delivered by leading endoscopy experts from UK, Europe, USA and Japan.

KFM’s Endoscopy Decontamination Service supported the programme and worked with clinical staff and manufacturers to reprocess trial scopes. This was a huge undertaking where each trial flexible endoscope needs to be reprocessed differently, and staff had to obtain bespoke recipes from suppliers, get trained and RFID tag the scopes to ensure all the trial scope connectors match the endoscopy washer disinfectors. It took 17 consecutive days for the KFM Endoscopy Decontamination to prepare for KingsLive.

It involved reprocessing of a large number of trial scopes ready. During the 3-day event, senior members of the Endoscopy Decontamination team worked 11-hour days to ensure the Trust were fully supported. The team reprocessed 130 scopes for the event, alongside the normal daily operations of the service.

The KFM Endoscopy Decontamination team have been highly praised on their commitment in supporting the programme, ensuring endoscopes were ready and available for use throughout the event, whilst being proactive in ensuring set up was done as early as possible.

Prupti Malde, Head of Technical Services, said: “The Endoscopy Decontamination Service team worked tirelessly for over two weeks to support the KingsLive endoscopy educational programme working with clinical staff and manufacturers of flexible endoscopes to ensure trial scopes were available in a timely manner. It was a huge undertaking with considerable amount of scopes to reprocess whilst ensuring the smooth operations of normal day-to-day activity. The programme ran smoothly with no delays or issues in reprocessing of the scopes. I am extremely proud of Sevvel and his team for their commitment, dedication and huge contribution made in supporting such a prestigious educational programme. The contribution of the team exemplifies KFM values and behaviours of Quality, Accountability, Working Together Gets It Done and Positive Energy”.

Hannah Trinick, Territory Manager at Olympus said: “The decon team were extremely helpful during Kings Live this year. No request was too much, even with the frequent changes to the equipment specification and operator schedule. Ubay especially was a huge help, and even helped us pack down the endoscopes at the end of the course.”

Idris Bora, Product Marketing Manager, Pentax Medical, said: “I wanted to express my appreciation with the team at King’s Endoscopy Decontamination Service. They were on hand and very committed in keeping endoscopes ready and available.”

KFM has implemented Robotic Process Automation (RPA) technology to automate tasks and processes which are high volume, repetitive, rules-based, low variance and time-consuming. This enables KFM staff to prioritise high impact work which adds value, has also improved quality and generated significant cost savings.

This award recognises these innovations and was announced at an awards dinner in London last night. In the first seven months of this year KFM has saved £0.5m by automation and RPA.

RPA has become instrumental in improving service delivery at KFM and King’s. For example, it is used by King’s HR to record Covid-19 swab testing results, and alert roster management of mandatory self-isolation periods.

RPA has also added value to KFM supply chain, procurement, HR and finance departments:
  • Saving up to £1000 per day by rejecting supplier invoices where prices exceed the contract
  • Reducing delivery times from 8 to 3 days, and saving on same day delivery costs, by automatically chasing suppliers when goods are not received within the expected timescale.
  • Closing 35,000 + old POs without error
  • Automating the system entry of 12000+ invoices per year which was previously manual
  • Saving over 100 hours per year by automating data extracts
  • Automating the ordering of spare parts
  • Automating the sending of 1200 mandatory training reminder emails per year

Sam Proposch, RPA Lead, Technology & Transformation Team at KFM, said: “I’m delighted we won this award and I’m glad our hard and innovative work is being recognised! We started our RPA journey nearly two years ago with a team of one but quickly realised the potential benefit to our operations and the hospital. We identified, prioritised, and automated processes in an agile way to reap the maximum benefit to improve service delivery.”

Read the KFM RPA Case Study by clicking
KFM’s Croydon warehouse is offering practical support to one of its neighbours the Croydon Foodbank. The Foodbank struggled with a small team and lack of donations in the face of increasing demand over the past 18 months throughout the pandemic. This prompted KFM to start a conversation with the Foodbank team about how we could offer support.

KFM is supporting the Croydon Foodbank in the following ways:
  • Offering storage space in our warehouse
  • Logistics support and planning
  • Social media and raising awareness
  • New ideas for fundraising

Throughout the peak of the pandemic, they fed and supported over 5,000 people in the borough of Croydon alone. KFM is now a prominent part of this community with two warehouses in Croydon, the team are looking forward to mentoring and working alongside the Foodbank staff.

Grace Saah-Dinnall, Foodbank Project Manager and one of the founders of Croydon Foodbank, said: “All our staff are volunteers who have connections in the borough. I became involved with Croydon Foodbank because I wanted to help those in need. I had previously been one of those people in desperate need of the foodbank. About 10 years ago I was made homeless by a local borough council. Not knowing what to do I turned to the Foodbank to help feed my baby son.”

Aleem Khan, KFM Logistics Team Leader, explains why he wanted to get involved: “It's not just about making a donation; it's about making a difference."

The Croydon Foodbank is a self-maintained charity who receive minimal funding and support despite Covid-19. To donate visit:

KFM has donated 36 beds to St George’s Hospital in Umunumo, a small rural town in Nigeria. This follows the £2.6 million investment in new beds for King’s College Hospital in Denmark Hill.

KFM worked with charity Friends of St George’s Hospital Umunumo in Britain (FOSGHUB) to recycle the beds to Nigeria. The charity started when Rev. Ephraim Nwachukwu, who works at KCH, was visiting his home town Umunumo and a neighbour asked to borrow his car to drive his wife to hospital.

When the neighbour brought the car back Rev. Ephraim asked about the mother and baby to find that the baby had died before reaching hospital. This inspired him to work with his local church to collect donations to start a community hospital in 2016. Since then 300 babies have been born in the new hospital which has a primary focus on maternity. Previously because of its rural location, babies were often born in fields or the marketplace because parents had to travel long distances for medical care.

Talking about the bed donation from KFM, Rev. Ephraim Nwachukwu, said: “The bed donation from KFM is a prayer answered. It will help improve the lives of many mothers and babies from poor families.”

Mothers and babies at St. George's Hospital

The beds will be in use at St George’s Hospital in Umunumo from January 2022.

Friends of St George’s Hospital Umunumo in Britain (FOSGHUB) is also looking for donations of incubators for premature babies, scanners and X-ray machines. The charity pays medical bills and supports babies from 0 – 5 years old, and also provides girls and women with free sanitary products.

Charity number: 1126294

The FOSGHUB website is being launched in November 2021. To donate to the charity in the meantime please email:

Sinmi Moore, FOSGHUB Chair, at St. George's
Hospital in Umunumo, Nigeria.
KFM is thrilled to announce that our winning entry at the Health Service Journal (HSJ) Partnership Awards has also been shortlisted for the HSJ Awards 2021. The nomination is for ourEnhanced Supply Chain Service’ and partnership with King’s College Hospital.

Andy Lockwood, Managing Director at KFM, said: “Being nominated for this HSJ Award is testimony to the expertise and commitment of the KFM Team. The enhanced supply chain service at King’s College Hospital means clinicians can focus on patient care and delivers financial benefits worth £10m a year. Better integration clinically between KFM and the Trust, alongside new technology, ensures the right products are available at the right time, even against the backdrop of exceptional demand.”

Read about ourEnhanced Supply Chain Service’ in the case study here.

Follow our progress @HSJ_Awards and #HSJawards

KFM is implementing Robotic Process Automation (RPA) technology to meet the challenges of an increasingly busy healthcare environment.

It is developing the use of bots in many areas of hospital life to improve efficiency in patient care. Over the last 18 months KFM has been working with KFM procurement, KCH finance, KCH human resources and clinicians to design and deploy bots. The results are outstanding with a combination of cost reduction and improvement, clinical time release and reducing data errors.

Click here to read the full case study.
KFM was invited to present at the national Clinical Quality Strategy Forum on 13/14 July.

KFM Managing Director Andy Lockwood and Director of Procurement and Supply Chain, Adam Broad, gave a joint presentation with Dr Oliver Long, Site Medical Director at King's College Hospital, about ‘Financially Stable Decision Making: Reinvesting in a Smarter Trust'. The session focused on KFM’s award winning work on enhanced supply chain.

The Clinical Quality Strategy Forum brings together Medical Directors, Chief Surgeons, Directors of Nursing and senior clinicians from across the NHS together with service providers in a networking event to improve efficiency and patient care.

KFM’s Managing Director, Andy Lockwood, said: "We were delighted to be invited to present how KFM and the Trust have worked together in partnership to drive standardisation and reduce the clinical product range by 67%."

Click here to read the full presentation.


KFM has been shortlisted as a finalist at this year’s UK National GO Awards for procurement.

The GO Awards celebrate the best procurement achievements from across the UK’s public, private and third sector organisations.

KFM has been shortlisted in the category ‘Procurement Team of the Year’. The entry highlights KFM’s partnership with King’s College Hospital and creating an enhanced supply chain service.

Andy Lockwood, Managing Director of KFM, said: “Hot on the heels of winning the HSJ Procurement Project of the Year Award last week, KFM has been shortlisted for two further national awards, GO and CIPS. After three years of hard work to build something special I am delighted to see It’s Coming Home. Congratulations Team KFM.”

The winners will be announced on 15 September.

Follow the awards on Twitter at @goawardsnews or using the #GOAwards on LinkedIn.
KFM has received another award nomination. It has been announced as a finalist in the CIPS Excellence in Procurement Awards 2021.

This follows on from winning an HSJ Partnership Award last week and also being declared a finalist in the UK National GO Awards for procurement.

KFM’s entry highlighted collaboration with King’s College Hospital to tackle the Covid-19 challenge leading to being shortlisted in the category ‘Best Collaborative Teamwork Project’.

Andy Lockwood, Managing Director of KFM, said: “Hot on the heels of winning the HSJ Procurement Project of the Year Award last week, KFM has been shortlisted for two further national awards, GO and CIPS. After three years of hard work to build something special I am delighted to see It’s Coming Home. Congratulations Team KFM.”

The Chartered Institute of Procurement & Supply (CIPS) is a global not-for-profit organisation, serving the procurement and supply management profession.

Winners will be announced on 22 September 2021.

Follow the awards on Twitter @CIPSevents and #CIPSAwards
The KFM team got the heads up at the start of May that the ward was going to convert into a discharge lounge. KFM was given a very short time to source patient chairs for the lounge and over-bed tables, among other consumables. These included items to help with the high volume of dementia patients who will use the discharge lounge. Dementia friendly games and wall transfers stickers were sourced to help entertain patients.

Tricia Fitzgerald, Deputy Director of Nursing Projects Denmark Hill site, said: “We recently opened the Matthew Whiting Discharge Unit and we found the KFM team to be friendly and responsive to our needs for new equipment at short notice. Stacey and Claire have been really helpful and managed to get the equipment we needed in time for opening. Thank you so much to the KFM team!"

Claire Allcock, Inventory & Purchasing Support Team Leader, at KFM, added: “The pandemic taught us to open new areas in a very short space of time, so opening the new discharge unit in two weeks didn’t really faze us! We worked with the clinicians to help as much as we could from sourcing and purchasing the equipment and consumables to last minute rearranging of furniture and filling up the danicentres ready for patients. This was a real team effort so thank you to all involved including Luke Oloo who did a fantastic job reorganising the storeroom, Tim Kerr for helping sourcing the equipment as well as Kerry Johnstone and Henry Essilfie helping with the budget and cost codes for the new area.”

The KFM team sourced and set up a catalogue of 60 items, liaising closely with Trust staff.

The Discharge Unit will aid improved flow of patients through emergency and planned care pathways by releasing inpatient bed capacity earlier in the day. The aim is for ”Golden Patients” to be brought to the Discharge Unit for breakfast to free up space on the wards before 11.00 to allow swifter admission for patients coming through Assessment Units and the Emergency Department.

This week KFM marks its fifth birthday. As a start-up KFM went on a steep learning curve but it is now celebrating many achievements in partnership with King’s College Hospital.

Andy Lockwood, Managing Director of KFM, said: “I’m very proud that the KFM Team have made such giant strides over the last three years. We started with a Back to Basics programme in 2018 and now in 2021 we have a lot to be proud of in our financial contribution to King’s and our customer satisfaction ratings. It will only get better!”

Talking about how KFM has changed over the five years since its launch Tara Woodward, Managed Services Performance & Operations Manager, said: “At the start the KFM management team were interims and the organisation didn’t have a well-established governance structure or processes in place. Due to this there was very high staff turnover, which effected the relationships and reputation that KFM had with its customer."

Tara compares this to the current environment: “I’ve seen a positive change in the four years that I have been working for KFM. You can see that KFM and King’s College Hospital are now on a journey together and some strong, trusting relationships have been built which is also reflective in our customer satisfaction Net Promoter Score (NPS) score. I look forward to continuing the KFM journey.”

KFM has won a Health Service Journal (HSJ) Partnership Award for its Enhanced Supply Chain Service. The award was announced last night at a celebratory event in London.

Over the year 2019/20 KFM initiated a comprehensive change programme to fundamentally re-engineer its supply chain to provide an enhanced service to King’s College Hospital. This has released valuable clinical time to focus on patient care and provides better value for money.

KFM initiated a lean six sigma rapid improvement programme which began by mapping the existing supply chain processes and gathering data to identify areas for improvement. As a result, changes were made over a six-month period in operational systems, processes and staffing.

Andy Lockwood, Managing Director at KFM, said: “Winning the HSJ Procurement Project of the Year Award is a real honour and testimony to the skills and dedication of the KFM Team. The enhanced supply chain service at King’s means clinicians can focus on patient care and delivers financial benefits worth £10m a year. Well done Team KFM!”

The judges praised the KFM team for their “cohesive and engaging approach” and said "The winners built impressively on the written submission reinforcing their entry. The team demonstrated strong involvement between clinical and non-clinical staff including executive level involvement and showcased the benefit of improving value and reducing waste. The judges felt that this could be a model for other trusts to replicate."

Read the full case study
click here

Since the end of January 2021 KFM has been supporting King’s College Hospital NHS Foundation Trust with RPA (Robotic Process Automation) in swabbing hospital staff Covid-19 tests.

Prior to the introduction of Robotic Process Automation or ‘bots’ health rotas had to be updated manually which was time consuming and more prone to human error. Working for the hospital HR department the KFM ‘bots’ complete approximately 100 staff swabs each day.

Peter Hanover, from the Occupational Health & Wellbeing team at King’s College Hospital NHS Foundation Trust, said: "The RPA programme has made a big difference in freeing me up for other duties in the Occupational Health Department. Previously, I would spend hours every a week inputting data. The automated process can do this much faster and can make results live on Healthroster as soon as results are received.”

He continues: “I’ve been impressed how the new system is able to learn like a person and its accuracy is increasing all the time."

KFM is developing the use bots in many areas of hospital life to improve efficiency and patient care.

More NHS organisations are adopting RPA to automate the most fastidious and repetitive processes. Over the last 12 months KFM has been working with procurement, finance, HR and clinicians to develop technological expertise within the NHS. The results are outstanding with a combination of CIP, cost reduction and reducing data errors.

Sam Proposch, RPA Lead at KFM said: “It’s great to see our robots making a positive impact on the team’s day to day workloads throughout the Covid-19 pandemic. We were able to work with staff and automate the swabbing results process within a week offering great value for money within the Trust.”

Who is KFM?

KFM is a provider of healthcare support services. KFM’s mission is to partner with healthcare providers in delivering world class patient care, with all profits and cost savings reinvested in the NHS.

KFM is delighted to announce that we have been shortlisted for the Health Service Journal Award for Procurement Project of the Year.

We have been recognised for providing a re-engineered Enhanced Supply Chain Service to King’s College Hospital NHS Foundation Trust, which released valuable clinical time to focus on patient care and provided better value for money.

You can read the full story here.
The COVID-19 pandemic has been one of the biggest challenges the NHS has ever had to face, and the partnership between the Armed Forces and the NHS has been highlighted.

Many NHS staff have been redeployed to work on COVID-19-related roles. Gavin Jones, a veteran who now works as Head of Governance, Risk & Compliance at KFM (owned by Kings College Hospital NHS Foundation Trust), shared his experiences about being asked to take on a different role and work in supply chain management and logistics, ensuring PPE was distributed accordingly.

Before joining the NHS, Gavin undertook a work placement at an NHS organisation, as part of the Step into health programme. The programme aims to highlight the many transferable skills Armed Forces personnel can bring to roles and also encourage NHS organisations to publicly commit to supporting the recruitment of members of the Armed Forces Community into the NHS.

Gavin attributes his Armed Forces background to being able to carry out the task to a high standard and being able to perform well under immense pressure. He served for 24 years in the Royal Logistic Corps, taking part in deployments to the former Yugoslavia, Northern Ireland, Iraq, and Afghanistan. His last role was as a Brigade Ordnance Warrant Officer.

Gavin said: “I feel that my experiences of having served a career in the British Army made it straightforward to quickly switch to a different role that supported the defence against COVID-19. The two key strengths I utilised were regular and comprehensive two-way communications, with a foundation based on great stakeholder relationships and robust, but simple, planning.”

This is a shortened version of an article first published in Forces News.

To read the full article, click here.