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KFM and Medstrom have been announced as finalists in the HSJ Partnership Awards 2022 for implementation of the new beds roll-out at King’s College Hospital NHS Foundation Trust in Denmark Hill.

The KFM Beds and Equipment Service, working in partnership with Medstrom, provided 612 new beds, across 43 hospital wards in just eight weeks.

KFM’s £2.6 million investment allowed the replacement of 612 beds, dynamic pressure relieving mattresses, cots, birthing beds and bariatric equipment at King’s College Hospital in Denmark Hill by end of July 2021. 

The roll-out received positive feedback from King’s staff about ‘minimal disruption’ to busy wards and was achieved against the backdrop of the ongoing Covid-19 pandemic.

Jo Jones, Director of Managed Services at KFM, said: “The scale of what was achieved within the tight timescale is a testament to the planning, organisation, commitment and passion of all those involved and the expertise they brought. I’m incredibly proud of the work the KFM team did to plan and manage the implementation and the invaluable guidance, expertise and support our Nursing, Estates and Housekeeping colleagues provided. Medstrom’s expertise is invaluable and alongside our Bed and Equipment Team ensured minimal disruption to patient care.”

Rachel Apsey, Commercial Director at Medstrom, commented: “Our collaboration and partnership with KFM and King's College Hospital NHS Foundation Trust has grown, developed and proven extremely positive. I’m delighted to see the products, training and service support we provide benefit both staff and patients, enabling delivery of the very best patient care.”

Judging will take place on 14 Feb.

Follow our progress on social media: @HSJPartnership and #HSJpartnershipawards.
KFM has formed a partnership with the School of Business and Management, Royal Holloway, University of London. This alliance offers a work experience programme allowing students to work on real-world NHS challenges, including those within supply chain, managed services, and the technology and transformation areas.

Students will greatly enhance their employability, their practical and analytical skills through this experience. They will be presented with a variety of challenging business scenarios. They will be urged to gain a thorough grasp of the business area they’ll operate within, to then propose unique and inventive suggestions for improvement, and (if the solution is selected) to collaborate with KFM in fully implementing the business remedy to the original challenge. Seeing their idea realise real tangible benefits for the NHS!

Professor Gloria Agyemang, Head of the School of Business and Management, said: "The new internships at KFM, a wholly owned subsidiary of King's College Hospital NHS Foundation Trust, are a unique opportunity for School of Business and Management students to boost their skills, experience, and future employability. We are pleased to work on an initiative that offers training, the solving of real-life management problems, and the chance for Royal Holloway to contribute to a public service as important as the NHS. Over the next year, we hope to continue to build on this close partnership working with KFM."

KFM recently met with students and academics to discuss the programme, which begins with student selection and recruitment taking place in December. It’s the start of an exciting journey!

In early November the Trust ran an educational event “Promoting Excellence in Interventional Endoscopy”, a hybrid programme delivered face-to-face, followed by a 2-day live stream of endoscopic procedures across the world. The programme runs annually, delivered by leading endoscopy experts from UK, Europe, USA and Japan.

KFM’s Endoscopy Decontamination Service supported the programme and worked with clinical staff and manufacturers to reprocess trial scopes. This was a huge undertaking where each trial flexible endoscope needs to be reprocessed differently, and staff had to obtain bespoke recipes from suppliers, get trained and RFID tag the scopes to ensure all the trial scope connectors match the endoscopy washer disinfectors. It took 17 consecutive days for the KFM Endoscopy Decontamination to prepare for KingsLive.

It involved reprocessing of a large number of trial scopes ready. During the 3-day event, senior members of the Endoscopy Decontamination team worked 11-hour days to ensure the Trust were fully supported. The team reprocessed 130 scopes for the event, alongside the normal daily operations of the service.

The KFM Endoscopy Decontamination team have been highly praised on their commitment in supporting the programme, ensuring endoscopes were ready and available for use throughout the event, whilst being proactive in ensuring set up was done as early as possible.

Prupti Malde, Head of Technical Services, said: “The Endoscopy Decontamination Service team worked tirelessly for over two weeks to support the KingsLive endoscopy educational programme working with clinical staff and manufacturers of flexible endoscopes to ensure trial scopes were available in a timely manner. It was a huge undertaking with considerable amount of scopes to reprocess whilst ensuring the smooth operations of normal day-to-day activity. The programme ran smoothly with no delays or issues in reprocessing of the scopes. I am extremely proud of Sevvel and his team for their commitment, dedication and huge contribution made in supporting such a prestigious educational programme. The contribution of the team exemplifies KFM values and behaviours of Quality, Accountability, Working Together Gets It Done and Positive Energy”.

Hannah Trinick, Territory Manager at Olympus said: “The decon team were extremely helpful during Kings Live this year. No request was too much, even with the frequent changes to the equipment specification and operator schedule. Ubay especially was a huge help, and even helped us pack down the endoscopes at the end of the course.”

Idris Bora, Product Marketing Manager, Pentax Medical, said: “I wanted to express my appreciation with the team at King’s Endoscopy Decontamination Service. They were on hand and very committed in keeping endoscopes ready and available.”

KFM has implemented Robotic Process Automation (RPA) technology to automate tasks and processes which are high volume, repetitive, rules-based, low variance and time-consuming. This enables KFM staff to prioritise high impact work which adds value, has also improved quality and generated significant cost savings.

This award recognises these innovations and was announced at an awards dinner in London last night. In the first seven months of this year KFM has saved £0.5m by automation and RPA.

RPA has become instrumental in improving service delivery at KFM and King’s. For example, it is used by King’s HR to record Covid-19 swab testing results, and alert roster management of mandatory self-isolation periods.

RPA has also added value to KFM supply chain, procurement, HR and finance departments:
  • Saving up to £1000 per day by rejecting supplier invoices where prices exceed the contract
  • Reducing delivery times from 8 to 3 days, and saving on same day delivery costs, by automatically chasing suppliers when goods are not received within the expected timescale.
  • Closing 35,000 + old POs without error
  • Automating the system entry of 12000+ invoices per year which was previously manual
  • Saving over 100 hours per year by automating data extracts
  • Automating the ordering of spare parts
  • Automating the sending of 1200 mandatory training reminder emails per year

Sam Proposch, RPA Lead, Technology & Transformation Team at KFM, said: “I’m delighted we won this award and I’m glad our hard and innovative work is being recognised! We started our RPA journey nearly two years ago with a team of one but quickly realised the potential benefit to our operations and the hospital. We identified, prioritised, and automated processes in an agile way to reap the maximum benefit to improve service delivery.”

Read the KFM RPA Case Study by clicking
KFM’s Croydon warehouse is offering practical support to one of its neighbours the Croydon Foodbank. The Foodbank struggled with a small team and lack of donations in the face of increasing demand over the past 18 months throughout the pandemic. This prompted KFM to start a conversation with the Foodbank team about how we could offer support.

KFM is supporting the Croydon Foodbank in the following ways:
  • Offering storage space in our warehouse
  • Logistics support and planning
  • Social media and raising awareness
  • New ideas for fundraising

Throughout the peak of the pandemic, they fed and supported over 5,000 people in the borough of Croydon alone. KFM is now a prominent part of this community with two warehouses in Croydon, the team are looking forward to mentoring and working alongside the Foodbank staff.

Grace Saah-Dinnall, Foodbank Project Manager and one of the founders of Croydon Foodbank, said: “All our staff are volunteers who have connections in the borough. I became involved with Croydon Foodbank because I wanted to help those in need. I had previously been one of those people in desperate need of the foodbank. About 10 years ago I was made homeless by a local borough council. Not knowing what to do I turned to the Foodbank to help feed my baby son.”

Aleem Khan, KFM Logistics Team Leader, explains why he wanted to get involved: “It's not just about making a donation; it's about making a difference."

The Croydon Foodbank is a self-maintained charity who receive minimal funding and support despite Covid-19. To donate visit:

KFM has donated 36 beds to St George’s Hospital in Umunumo, a small rural town in Nigeria. This follows the £2.6 million investment in new beds for King’s College Hospital in Denmark Hill.

KFM worked with charity Friends of St George’s Hospital Umunumo in Britain (FOSGHUB) to recycle the beds to Nigeria. The charity started when Rev. Ephraim Nwachukwu, who works at KCH, was visiting his home town Umunumo and a neighbour asked to borrow his car to drive his wife to hospital.

When the neighbour brought the car back Rev. Ephraim asked about the mother and baby to find that the baby had died before reaching hospital. This inspired him to work with his local church to collect donations to start a community hospital in 2016. Since then 300 babies have been born in the new hospital which has a primary focus on maternity. Previously because of its rural location, babies were often born in fields or the marketplace because parents had to travel long distances for medical care.

Talking about the bed donation from KFM, Rev. Ephraim Nwachukwu, said: “The bed donation from KFM is a prayer answered. It will help improve the lives of many mothers and babies from poor families.”

Mothers and babies at St. George's Hospital

The beds will be in use at St George’s Hospital in Umunumo from January 2022.

Friends of St George’s Hospital Umunumo in Britain (FOSGHUB) is also looking for donations of incubators for premature babies, scanners and X-ray machines. The charity pays medical bills and supports babies from 0 – 5 years old, and also provides girls and women with free sanitary products.

Charity number: 1126294

The FOSGHUB website is being launched in November 2021. To donate to the charity in the meantime please email:

Sinmi Moore, FOSGHUB Chair, at St. George's
Hospital in Umunumo, Nigeria.
KFM is thrilled to announce that our winning entry at the Health Service Journal (HSJ) Partnership Awards has also been shortlisted for the HSJ Awards 2021. The nomination is for ourEnhanced Supply Chain Service’ and partnership with King’s College Hospital.

Andy Lockwood, Managing Director at KFM, said: “Being nominated for this HSJ Award is testimony to the expertise and commitment of the KFM Team. The enhanced supply chain service at King’s College Hospital means clinicians can focus on patient care and delivers financial benefits worth £10m a year. Better integration clinically between KFM and the Trust, alongside new technology, ensures the right products are available at the right time, even against the backdrop of exceptional demand.”

Read about ourEnhanced Supply Chain Service’ in the case study here.

Follow our progress @HSJ_Awards and #HSJawards

KFM is implementing Robotic Process Automation (RPA) technology to meet the challenges of an increasingly busy healthcare environment.

It is developing the use of bots in many areas of hospital life to improve efficiency in patient care. Over the last 18 months KFM has been working with KFM procurement, KCH finance, KCH human resources and clinicians to design and deploy bots. The results are outstanding with a combination of cost reduction and improvement, clinical time release and reducing data errors.

Click here to read the full case study.