KFM Case Studies

RPA Helps Solve Healthcare Challenges

KFM inherited legacy systems and processes from King's College Hospital NHS Foundation Trust (KCH) which required manual and repetitive tasks. Our aim was to streamline and digitally automate the legacy processes, by implementing Robotic Process Automation (RPA) technology to improve financial controls, efficiency in patient care, or add a commercial advantage.

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Additional Endoscopy Capacity

The Endoscopy Decontamination Service at Princess Royal University Hospital (PRUH) was facing a disparity between the demand and capacity for it's services and this was having an impact on patient waiting times. In June 2019, KFM undertook the management of a project to ensure operational delivery of a new mobile decontamination unit over a 14 week period, which has allowed for the transport of scopes between sites and supported increased numbers of clinical procedures.

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Dialysis Service Transformed into a World-Class Centre

The Tessa Jowell Health Centre satellite unit was 20 years old and in desperate need of an upgrade to increase capacity from 12 stations to 20. After funding was agreed to modernise this temporary solution, the KFM team and our partners worked hard to ensure the centre was up and running, despite being in the middle of a global pandemic. The move was critical to improving patient care.

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An Enhanced Supply Chain Service

Over the past year, KFM has initiated a comprehensive change programme to fundamentally re-engineer its supply chain operation in order to provide an enhanced service to King’s College Hospital NHS Foundation Trust (KCH) which has released valuable clinical time to focus on patient care and provided better value for money.

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Radiology IT Remote Working

In response to the significant impact of COVID-19 on services at King's College Hospital NHS Foundation Trust (KCH), KFM worked with the Radiology department to successfully and rapidly enable remote working, and support prompt reporting of imaging while meeting social distancing and self-isolation guidelines.

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Outpatient Pharmacy; Transfer of Service

For several years, King’s College Hospital NHS Foundation Trust, has outsourced its Outpatient Pharmacy at the Denmark Hill site, which processes A&E and outpatient prescriptions of circa 165,900 items per year. Following a contract change, KFM was commissioned to deliver the service and managed a successful transfer ensuring a positive outcome for staff and the Trust

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Outpatient Pharmacy; Service Improvement

The Outpatient Pharmacy service transferred to KFM at the end of September 2019. Although the transition of the service was successful it was clear that there were challenges in the day to day operation that affected the quality of service. KFM initiated a rapid improvement project that saw a 39% increase in Patient Satisfaction in the first year.

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